Information on our Warranty
Warranty Period
The warranty period starts from the day your product is marked as delivered/is delivered to you, as determined by the tracking number assigned to your Order ID. It lasts for 3 months.
Issues covered by our Warranty
Dead-On-Arrival
In the event that you receive your product and it is not functioning properly, please first attempt the solutions provided in the Help section. If these options do not resolve the issue, please gather the following information and send it to us via WhatsApp:
- Order ID
- Date of product delivery
- Serial Number (if applicable)
- Video evidence
Battery Issues
The following conditions fall under this category:
- Charging case unable to charge the Pods after one full charge
- Pods or one Pod functioning for up to 90 minutes only
If you experience any of these issues within 3 weeks of product delivery, please gather the following information and send it to us via WhatsApp:
- Order ID
- Date of product delivery
- Serial Number (if applicable)
- Issue description
Product not working
In the event that your product stops functioning within the warranty period, please first attempt the solutions provided in the Help section. If these options do not resolve the issue, please gather the following information and send it to us via WhatsApp:
- Order ID
- Date of product delivery
- Serial Number (if applicable)
- Issue description
- Video evidence (if applicable)
What voids your warranty?
Software Modifications
Unless instructed to do so by customer support, any software modifications to your unit will void your warranty.
Liquid Damage
In the event of liquid damage, warranty services will not be provided for any resulting issues with the product.
Abnormal Environment Temperature
The following conditions fall under this category:
- Temperatures above 55°C
- Temperatures below 20°C
Improper Charging
The following conditions fall under this category:
- Using a cabled charging source that provides more than 5V and 2A (10 Watt)
- Using a wireless charging pad that provides more than 5V and 1A (5 Watt)
Extreme Physical Damage
In the event your product experiences severe physical damage, such as dents, cracks on the exterior of the Charging Case and Pods, or internal damage to components, we regret that we cannot provide warranty services for any issues that may arise.
Resolution Options
We offer a maximum of two resolution options based on the circumstances. These options are a refund or a replacement unit.
In either case, you may be required to return the product and pay for the shipping fees back to the warehouse.
